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I spoke with Nhung Ho, Vice President of AI at Intuit, about adoption of AI in the small and medium-sized business market, and how Intuit is using AI to combine software and human expertise.
- You’re building solutions that use AI and ML to help the small business market. What is your sense of where the SMB market is with its use of AI? Any trends you can identify?
- How does Intuit’s virtual expert platform use AI? So the algorithm serves users better over time?
- The future of AI in the SMB market? It seems that AI and ML have been used far more by large enterprise. What would you expect for AI for SMB in the years ahead?
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