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Avaya at GITEX 2023: Metaverse for Customer Care

Avaya partners with Dubai Electricity and Water Authority to showcase how the metaverse can be used to improve customer service

5 Best AI Video Generators 2023

AI video generators are becoming increasingly popular for creating high-quality videos. Discover the X best AI video generators for 2023.

Cognizant CTO Babak Hodjat on AI and Contextualizing Data

Babak Hodjat, CTO of AI for Cognizant, detailed how companies can use artificial intelligence to align business goals and data analytics for competitive advantage....

Generative AI in the Contact Center: Uses, Benefits, Best Practices

Generative AI is transforming the contact center. Learn more about how this new technology is making a huge impact on customer service.

9 Best Synthetic Data Software 2023

Synthetic data software helps organizations create realistic data sets for testing and training purposes. Discover the X best synthetic data software for 2023.

Pure Storage’s Justin Emerson on Analytics Performance and Flash Storage

I spoke with Justin Emerson, Principal Product Manager and Technical Evangelist for Pure Storage, about how high speed flash storage enables better data analytics...

Generative AI’s Impact on E-Commerce

Generative AI is transforming the e-commerce landscape. Explore how Generative AI helps companies improve customer experience and boost revenue.

Newgen’s Low-Code Platform Geared for Digital Transformation

Old school developer lead initiatives are tried and true but won’t lead to digital success

Modernizing the Mainframe—IBM Introduces Watsonx Code Assistant for Z

IBM has introduced watsonx Code Assistant for Z, an AI-powered tool for mainframe modernization, offering developers insight into how code will work.

NICE’s Andrea Matsuda on Digital Engagement and the Contact Center

I spoke with Andrea Matsuda, Manager of Product Marketing at NICE, about how evolving technologies are affecting contact center performance. Among the topics we discussed: ...